Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at graspbookstore@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at graspbookstore@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at graspbookstore@gmail.com.

Return & Refund Policy

At SchoolSutra, we strive to provide high-quality educational books and learning materials. If you are not completely satisfied with your purchase, please review our return and refund policy below.

Returns

We accept returns only under the following circumstances:

The product received is damaged or defective.
An incorrect product has been delivered.
The product is missing items or accessories.

To be eligible for a return:

The request must be raised within 7 days of delivery.
The product must be unused, in its original condition, and in its original packaging.
Proof of purchase and photographs of the damaged or incorrect product may be required.

Non-Returnable Items

Returns will not be accepted for:

Products damaged due to misuse or improper handling.
Books or educational materials that have been used, written in, or altered.
Digital products, downloadable content, or e-books (if applicable).
Return requests made after the specified return period.

Refunds

Once the returned product is received and inspected, we will notify you of the status of your refund.

If approved:

Refunds will be processed within 7–10 business days.
The refund will be credited to the original payment method used for the purchase.
Processing time may vary depending on your bank or payment provider.

Replacement

Instead of a refund, customers may request a replacement if:

The wrong product was delivered.
The product was received in damaged condition.
Manufacturing defects are identified upon delivery.

Replacement requests are subject to stock availability.

Order Cancellation

Orders may be cancelled before they are shipped.
Once an order has been dispatched, it cannot be cancelled. However, eligible return requests can be submitted after delivery in accordance with this policy.

Shipping Charges

If the return is due to our error (incorrect, damaged, or defective product), return shipping charges will be borne by SchoolSutra.
For all other approved returns, shipping charges may be deducted from the refund amount, where applicable.